Frequently Asked Questions
Answers about certification, ingredients, tea bags, ordering, shipping, returns, and subscriptions.
What does USDA Organic mean for Tozzy?
For products that display the USDA Organic seal, certification means they were produced and handled under USDA organic regulations and overseen by a USDA-authorized certifying agent. Check each product label for the seal and certifier statement.
What types of teas do you offer?
We offer a selection of herbal, green, and black organic teas. Caffeine levels vary by product, ranging from naturally caffeine-free herbal blends to energizing black teas.
What are your tea bags made of?
Our pyramid bags are made from corn-derived PLA and are sealed without glue or metal staples. Disposal options vary by location; follow local guidance.
Are your ingredients transparent?
Each product page lists ingredients and key product details before purchase; check the package for final label information and certification status.
How do nutrition products fit my routine?
Our plant-based protein and cacao products can be mixed into smoothies, drinks, or recipes. Review the ingredient and Nutrition Facts panels to decide whether a product fits your preferences and dietary needs.
How do I place an order?
Ordering is simple. Select your favorite teas and nutrition essentials, add them to your cart, and proceed through our secure checkout process.
What are the shipping options?
We offer free standard shipping within the United States only. Estimated delivery is 3–5 business days. Final delivery details appear at checkout.
Can I track my order?
Yes. Once your order is confirmed, you will receive email updates containing tracking information to monitor your delivery's progress.
What is your return policy?
If our product doesn’t meet your expectations, contact us within 30 days of purchase for a full refund. Include your order details, and visit our Refund Policy page for the request process.
How do subscriptions work?
New subscription offers are currently unavailable. If you already have a subscription, sign in to My Subscriptions or contact us for help. One-time purchases remain available.
How can I contact support?
If you have further questions, please visit our Contact Us page to reach our support team directly. We are happy to assist with any inquiries.
Sustainable Bags
Our tea bags are made from corn-derived PLA and sealed without glue or metal staples. Follow local disposal guidance.
Shipping Options
Free standard shipping is available on all US orders. We currently ship within the United States only, with an estimated delivery time of 3–5 business days.
Tracking Orders
Once you place an order, you will receive a confirmation email followed by regular tracking updates to keep you informed of your delivery.
Subscriptions
New subscription offers are currently unavailable. Existing subscribers can use My Subscriptions or contact us for assistance.